Introduction
Refractis is committed to respecting and protecting the privacy of its customers and visitors to our website, www.refractis.com (the “website”). The following explains the types of data that we may collect, how we use it and the measures we take to keep it safe. At all times we endeavour to ensure that any information that we hold from which you can be identified (“personal information”) is handled in accordance with the UK General Data Protection Regulation (“UK GDPR”) and all other applicable data protection legislation applicable in the UK. By visiting this website, or otherwise engaging with us, you acknowledge that we may collect, use and transfer your personal information as set out in this policy.
For the purposes of the UK GDPR the data controller is Refractis Limited of 522 Metal Box Factory, 30 Great Guildford Street, London SE1 0HS.
This privacy policy covers:
- The personal information we collect
- How we use your personal information
- Where we store your personal information
- Our use of Cookies.
What we collect
You may provide information about yourself when you correspond with us by phone, email or otherwise. The information you give us may include contact details such as your name, address, email address, phone number and job title. When you visit our website, we may collect information about your IP address, along with the time of the visit and the page(s) that were visited.
How we use your information
We use the information that you provide to us or that we collect from you to:
- Give you the information or services that you request from us and to correspond with you;
- To improve our website and ensure that content is presented in the best manner for your computer;
- For our internal business processes.
Where we store your personal information
We take appropriate steps to secure the information that we collect from you and only hold data for as long as it is reasonable to do so and in all cases only as long as it is lawful to do so.
The data that we collect from you may be transferred to, and stored at, locations outside of the UK.
With regard to our website, the transmission of information via the internet is not completely secure and the transmission of personal information via the website is at your own risk.
Cookies
We use Google Analytics to understand how visitors use this website, for example which pages are read and how people find us. Google Analytics sets cookies only if you click Accept when you first visit. If you click Reject, no cookies are set. You can change your choice at any time using Cookie settings at the foot of every page.
The cookies Google Analytics sets are:
- _ga: tells one visitor from another. It expires after 2 years.
- _ga_4T556GQEYJ: keeps track of your visit. It expires after 2 years.
Google provides Google Analytics and processes this information on our behalf, and it may be stored outside the UK. We have switched off Google's advertising features, so this information is not used to show you adverts.
We also count visits with Vercel Web Analytics, which uses no cookies and records only anonymous, combined information such as the page visited, the website you came from, and your country, device and browser type.
To remember your choice, we store it in your browser. This is needed for the website to work as you asked and is not used for anything else. You can also block or delete cookies in your browser settings.
Your rights
You are able to decide whether or not you wish to receive information from us for marketing or research purposes. Please contact us at any time if you do not want to receive such communications.
You can ask for us to share with you any of the personal data that we hold relating to you and we will provide this to you at no cost to you. You can ask us to delete any of your personal information where we do not have a legal obligation to keep it.
We will endeavour to ensure that all information that we hold is up to date and accurate. Where you believe that your personal data is incorrect you can request that we update it. If you wish to exercise your rights relating to any of the above please email us at enquiries@refractis.com.
Updates to this policy
Refractis reserves the right to change this policy from time to time. Any updates will be posted on this page and you should, therefore, check back frequently to see any amendments to our privacy policy.