IT Operating Model

Your IT operating model decides how well technology is delivered, day in, day out. Many IT teams have grown, organically or through acquisition, well beyond the structure they started with. The result is a complex supplier landscape, overlapping responsibilities and no clear answer to who does what. It usually comes to a head after a merger, a move to cloud, an outsourcing deal or a push to modernise.

Weak controls are often the clearest sign:

• Privileged access that is wider than it should be
• Changes made without control, with unintended consequences
• Application development drifting away from business strategy
• Gaps in what anyone knows about the technical estate
• A shadow IT organisation growing up around the official one

How we work

We start by understanding your business and what is already working, then agree where you want to be and what matters most. We design the new model with you, with security and controls built in rather than added later, and outsourcing or shared services where they fit. Then we plan and run the change across technology, people and process. Running IT is expensive and its true cost is easy to lose sight of, so the new model shows what IT costs and what it returns.

Our team has done this in insurance, financial services, healthcare and the public sector.

For a Swiss medical testing group that had grown by acquisition, we set the IT strategy with the Global CIO, then ran the transformation, including one identity for more than 15,000 employees. Read the case study